Balance Custody
Why am I being prompted for my 2FA when saving permissions?
As an Administrator, when updating user permissions, you are prompted to submit your two-factor authentication (2FA) credentials, verifying that you are the logged in Administrator user. Once you have successfully submitted your 2FA credentials, the ...
What do Pending, Unconfirmed, or Confirmed transaction statuses mean?
When a blockchain transaction is broadcast (or received) through Balance Custody, we label the confirmation status of the transaction on the network as three sequential steps. Block confirmations increase the confidence that a given transaction will ...
Do you support SegWit Addresses for Balance Custody?
Currently, our wallet addresses use the legacy format for funding addresses. However, you are able to receive from SegWit addresses on both Bitcoin and Litecoin networks due to the backward compatibility of SegWit. Additionally, Balance Custody ...
Why do Ripple (XRP) and Stellar (XLM) require a minimum balance reserve to initiate a transaction?
Ripple (XRP) and Stellar (XLM) assets are unique in that, unlike other assets, they both enforce reserve requirements in order to protect their shared global ledgers from growing excessively large as the result of spam or malicious usage. These ...
How do I switch the display fiat currency?
Balance Custody currently supports both US Dollars (USD) and Canadian Dollars (CAD) when displaying the fiat value of digital assets. The fiat value recorded using the fair market value of the digital assets at the time a transaction is generated. ...
Why am I unable to create a new transaction for my ERC-20 token?
ERC-20 tokens are smart contracts executed on the Ethereum network. Therefore, transactions of ERC-20 tokens such as PAX or USDC require that the transaction fees (or gas) are settled in ETH. To initiate a new transaction of an ERC-20 token, the ...
How do I cancel a transaction?
Only the creator of a transaction can cancel a transaction if the transaction has not been auto-approved or already approved by the required number of approvers. Once a transaction has been approved, it moves forward to our technician who has already ...
Why am I unable to log in to Balance Custody?
There are a number of reasons why your credentials are not allowing you to log in to Balance Custody. Here are the most common reasons and how to address them: Incorrect username or password combination. Please ensure that the email address you are ...
Why is my signing key not approved or marked as invalid?
In order to add another layer of account security, your signing key must be approved by your account administrator before it can be used. After you have generated your signing key, your administrator is notified and asked to approve this key. Once ...